Contact & Support
We're here to help! Reach out to us with any questions or concerns.
Frequently Asked Questions
How quickly will I get a response?
We aim to respond to all inquiries within 24 hours. Urgent booking issues are prioritized and typically handled within a few hours.
What should I include in my support email?
Please include your account email, a detailed description of the issue, relevant booking IDs or mentor names, and any screenshots that might help us understand the problem.
Can I get a refund?
Refund policies vary by booking type. ACCESS passes have a 24-hour refund window if content hasn't been accessed. TIME sessions can be cancelled for a full refund if cancelled 24+ hours before the scheduled time. See our Terms of Service for details.
How do I delete my account?
Contact us at support@bemymentor.dev with your account deletion request. We'll process it within 48 hours. Note that active ACCESS passes will remain valid after deletion.
For legal matters or privacy concerns, contact security@bemymentor.dev